Hive Image Organizer Help

Details

Cloud behavior only applies when that path is cloud-backed, such as iCloud Drive.

Details

The clearest fit and the main product story still stay on iOS and iPadOS. For Eagle + iCloud workflows, iOS 18+ is recommended for better file pinning stability.

Windows Usage

1. 1Copy the library folder from your Windows PC into the Files app on iPhone or iPad.
2. 2Open Hive and select that copied library folder.

Sync Recommendation

• Sync tasks may stall or fail.
• Instability and crashes are frequently reported.
• In some cases, files can be lost or corrupted.

Details

Smart-folder rules will continue to improve in future updates.

Details

Android is not in the current product plan.

Details

• Current build is iPadOS-compatible, not a native macOS app.
• Some interactions may be less optimized than a dedicated Mac version.

On supported Macs, core features are available for normal daily use.

Quick Start

In Library view, open the toolbar entry for guidance, then follow the setup flow.

Steps

1. 1Open Files and locate your Hive library folder.
2. 2Copy that library folder to your Mac or Windows computer.
3. 3Open Eagle and select the copied folder as a library.

Recommendations

• Import Center (paste links and batch import)
• Share Extension (import from other apps)
• Safari Extension (capture from web pages)
• Chrome extension for Hive for Mac
• Auto Read Clipboard (optional, in Settings > Import)

Safari Import

• Native Safari Extension: Collect media directly while browsing in Safari. No copy and paste required.
• Faster Workflow: Keep page context and jump directly from Safari to Import.
• Cleaner Metadata: Preserve source URL and page context for accurate references later.

How to enable and use

1. 1Enable Hive in Safari Settings: Open Settings > Apps > Safari > Extensions, then turn on Hive.
2. 2Open Hive from Safari Page Menu: In Safari, tap the page menu button in the toolbar, then choose Hive under Extensions.
3. 3Select Media and Import: Open Hive extension, select the media you want on the page, then tap Import.

Details

1. 1Open Hive for Mac with a library so the local collector is running.
2. 2Install the Hive extension from the Chrome Web Store and pin it in the toolbar.
3. 3Drag images, videos, or links into the Hive panel, or use Save URL, Capture Area, Capture Visible, or Capture Page.
4. 4Safari on Mac ships inside Hive for Mac. Turn it on in Safari Settings, then Extensions. The iPhone and iPad Safari extension stays with the iOS app.

Details

• Hive can directly recognize link content, image payloads, and file references from clipboard data.
• You can turn it off anytime in Settings > Import.

Details

• Cloud sync features require network access.
• Importing links also requires network access to fetch source content.

Recommendations

• Use folders for top-level structure.
• Use tags for cross-folder retrieval.
• Use smart folders for rule-based dynamic views.

Details

• Images: png, jpg/jpeg, gif, webp, heic, bmp, tiff, avif, svg, and more.
• Videos: mp4, mov, m4v, mkv.
• Audio: mp3, m4a, aac, flac, wav, aif/aiff, alac.
• Documents and links: pdf and URL.

Recommended Steps

1. 1Add Details: after importing, you can immediately assign folders, tags, stars, and notes for this batch.
2. 2Auto Save: all detected content is imported directly with no details added during import; you organize metadata later.

Recommended Steps

1. 1It computes extra image matching data during import, which adds noticeable CPU and memory cost.
2. 2On large libraries or large batches, import speed can drop significantly.

Steps

1. 1Use Auto Save when you need speed and can refine metadata later.
2. 2Use Add Details when folder/tag accuracy is required at import time.
3. 3For mixed workloads, switch mode based on the current task priority.

Details

• On-device local storage
• iCloud Drive (recommended for multi-device sync)
• External APFS SSD

Details

Due to iOS sandbox and privacy rules, File Mode currently focuses on iCloud-compatible paths.

Direct third-party cloud-path support is still being evaluated.

Steps

1. 1Open Library selection and choose the moved library path.
2. 2Verify folder structure integrity before confirming.
3. 3If the path is cloud-backed, ensure files are fully local first.

Details

• Sandbox limits prevent a reliable network-drive cache model for library-scale data.
• SMB access on iOS can be around 200x slower than local storage, which breaks normal sync and loading experience.

Recommended setup: iCloud Drive for cross-device sync, or an APFS external SSD for local high-speed access.

Details

It is used only to detect link-like content and speed up import entry.

Details

• You can evaluate the core workflow within these limits.
• To try advanced features, subscribe to a monthly membership plan.

Details

• Use the same App Store account used for the purchase.
• If access does not appear, use Restore Purchase in Hive.

Contact Hive First

Use the email entry below to describe your issue. We can help check configuration and resolve common problems before refund.

Request Refund via Apple

If you still want a refund, use Apple's official refund request flow.