Privacy Policy

1. Introduction

Hive ("we," "our," or "the App") is a local-first visual library for organizing images, videos, URLs, files, folders, tags, notes, and related metadata. Hive is available on iPhone, iPad, and Mac. Your Hive library is stored on your device or, when you choose iCloud Drive, in storage managed by Apple. Hive does not sell personal information or use your library items to build advertising profiles.

This Privacy Policy explains what stays in your library, what information is processed when you use optional network features, what diagnostic information you may choose to share, and the choices and rights available to you.

2. Information Collection and Use

Library data

Hive does not send your photos, videos, files, filenames, folders, tags, notes, or saved library URLs to Hive's diagnostic service merely because they are stored in your library. Hive processes this content locally to provide library organization, viewing, editing, search, import, export, and related app features.

Optional Share Diagnostics

Share Diagnostics is off by default. App diagnostics are sent to PostHog at us.i.posthog.com only after you enable Share Diagnostics in Hive's Privacy settings. Browser-extension import results and diagnostics have a separate switch in the extension's Preferences. Each switch can be turned off at any time to stop future collection from that component.

When enabled, diagnostic telemetry may include:

• App name, version, build number, release channel, and operating-system version
• Device model and type, screen dimensions, language or locale, time zone, and Wi-Fi or cellular network context
• An anonymous diagnostic identifier, launch identifiers, and other app-scoped technical identifiers
• Salted hashes derived from library, photo, library-key, or metadata-path identifiers
• Exact or tiered library item counts, folder and tag counts, file or payload sizes, timestamps, durations, cache and storage state, performance events, feature interactions, and sanitized operational error codes
• Mac import outcomes and counts, source platforms, file formats, and interaction methods
• Crash reports, which may include an exception type and reason, stack trace, thread and module information, runtime addresses, and debug-image metadata used for symbolication

Hive uses this information to diagnose failures, understand reliability and performance, provide support, protect the service, and improve the App. Hive does not enable screen recording, session replay, automatic screen-view capture, automatic element-interaction tracking, surveys, or person profiles in PostHog.

Your anonymous diagnostic ID is available in Hive's Privacy settings and may also be included in the in-app feedback flow. This ID helps us locate diagnostic events when responding to an access or deletion request.

Visual Search

When you actively use Visual Search, Hive sends the image you selected, or the cropped portion you selected, to Pinterest's Visual Search service so Pinterest can return visually related results. Pinterest may also receive request metadata normally associated with a network request. Visual Search does not upload other library items that you did not select for that search. Pinterest processes this information under its own terms and privacy policy.

Import and download services

When you ask Hive to import or download content from a supported website or service, the submitted URL, media request, and related request metadata may be sent to the selected source website, content host, or download provider so the requested operation can be completed. Those independent services process information under their own terms and privacy policies.

Browser extension

Hive provides a Chrome companion extension and a Safari extension that ships inside Hive for Mac. These extensions save items into the Hive library on the same Mac through a local collector at http://127.0.0.1:41795 or Safari native messaging. They do not send library items to Hive's servers.

When you use the extension, it may:

• Read the current page so you can drag images, videos, and links into Hive
• Capture a selected area, the visible tab, or a stitched full-page screenshot
• Save the current page as a Web Clip
• Fetch media using the login already present in that browser tab, when you turn on Download in Browser
• Store extension preferences such as language, theme, and shortcuts on the device

The extension injects a save panel on websites you visit so drag-to-save can work. Captured media and page URLs stay on your Mac unless you later use an optional Hive network feature described elsewhere in this Privacy Policy. If you enable Share Diagnostics in the extension's Preferences, it sends anonymous import outcomes and counts, failure categories, source platform, file format, interaction method, browser and extension version, HTTP status, and random request and diagnostic IDs to PostHog. It does not send page URLs, media, or library contents as telemetry.

The iPhone and iPad Safari extension that ships with Hive for iOS is separate from the Mac Safari extension. It stays inside the iOS app and is not part of the Chrome listing.

Feedback and support

On Mac, when you press Send in the feedback window, Hive submits the report over HTTPS to Hive's feedback service, which creates a support ticket in Linear. The report includes the feedback category, title and details you enter; any contact information you choose to provide; a screenshot of the current Hive window, included by default unless you remove it; other image attachments you add; and diagnostic context such as the app version and build, macOS and hardware details, locale and display information, purchase or entitlement status, library name and item counts, selected file types, and current interface state. Request metadata such as your IP address may be processed for abuse prevention and rate limiting. The optional contact value you enter is stored locally on your Mac for reuse until you clear it.

This information is used only to provide support, diagnose problems, understand reliability, prevent abuse, and improve Hive. A Mac report is sent only after you choose Send. If direct submission fails, Hive opens an editable email draft instead; no email is sent unless you confirm it in your email app.

On iPhone and iPad, feedback uses an editable email draft. Depending on the support flow, it may include your device name, operating-system version, app version and build, submitted URLs, error details, library path or database key, iCloud and storage state, launch or loading diagnostics, your anonymous diagnostic ID, and optional diagnostic attachments. Review the draft and attachments before sending and remove any information you do not want to share. No email is sent unless you confirm it in your email app.

3. Data Security

Hive relies on Apple's platform security model for local app data and uses HTTPS for PostHog diagnostics and supported network services where those services provide HTTPS endpoints. Libraries stored in iCloud Drive are protected and synchronized by Apple's services and your Apple Account security settings. The Chrome and Mac Safari extensions send saved items to Hive on the same Mac over a local HTTP connection at 127.0.0.1 on port 41795. That traffic does not leave the computer. Websites you save from may still see ordinary browser requests when the extension fetches media from the current page.

We use reasonable technical and organizational safeguards appropriate to the nature of the information processed. Providers acting on our behalf, including our hosting provider and Linear for Mac feedback, must protect information in a manner consistent with this Privacy Policy and applicable law. Independent services, such as Apple, Pinterest, source websites, content hosts, import providers, and your email provider, apply their own security practices and privacy policies.

No storage or transmission method is completely secure. Keep your device, operating system, Apple Account, email account, and Hive installation protected using the security controls available to you.

4. Third-Party Services and Content

Hive may interact with the following categories of third-party services when required by a feature you use:

• Apple provides iCloud Drive synchronization, public CloudKit changelog delivery, App Store billing, system sharing, backups, and other platform services
• PostHog processes optional diagnostic telemetry when Share Diagnostics is enabled
• Pinterest processes the selected or cropped image when you invoke Visual Search
• Source websites, content hosts, and import or download providers process URLs, media requests, and request metadata needed to complete an operation
• Source websites may receive ordinary page or media requests when you save or download from a page using the browser extension
• Hive's hosting provider transmits Mac feedback submissions, and Linear processes the resulting support tickets, diagnostic context, and image attachments on Hive's behalf
• If direct Mac feedback fails, or when you use an email-based feedback flow, your email provider processes the message you choose to send
• Apps and websites that you open through Hive, or to which you share content, process information under their own policies

Hive does not operate an account system for your library. App Store purchases and subscription status are handled through Apple's StoreKit and App Store services.

5. Data Retention, Backup, and Deletion

Your local Hive library remains under your control. You can inspect, edit, export, or delete it using Hive and the file-management tools available on your device. Deleting Hive removes its local app data according to Apple's platform behavior. Copies stored in iCloud, device backups, email, websites, or independent third-party services must be managed through the relevant Apple or service controls.

Diagnostic telemetry, support messages, support tickets, attachments, and related technical records are retained only for as long as reasonably necessary for reliability analysis, support, security, fraud prevention, legal compliance, and the establishment, exercise, or defense of legal claims. When they are no longer reasonably necessary, they are deleted or de-identified. Service providers and independent third-party services may apply their own retention periods.

You may request access to or deletion of a feedback submission or diagnostic telemetry by contacting Hive through the in-app feedback flow or the email address in Section 10. Include your anonymous diagnostic ID for telemetry requests, or enough information to locate a feedback report. Turning off Share Diagnostics immediately stops future diagnostic collection. Data already held by Apple, Pinterest, PostHog, an email provider, or another independent service may also require action through that provider's privacy or support tools.

6. Children's Privacy

Hive does not knowingly collect personal information from children. Hive does not ask children to create a Hive library account. Optional diagnostics remain off unless they are actively enabled in the App.

If a child uses Visual Search, an import or download provider, iCloud, feedback, or another third-party service through Hive, that service's age requirements, terms, and privacy policy apply. If you are a parent or guardian and believe a child has provided personal information to us, contact us using Section 10.

7. International Data Transfers

Optional PostHog diagnostics are sent to the provider endpoint at us.i.posthog.com. Our hosting provider, Linear, Apple, Pinterest, PostHog, email providers, source websites, content hosts, and import or download providers may process information in countries other than the country where you live.

Where applicable law requires safeguards for an international transfer handled on our behalf, we require the relevant provider to use protections consistent with applicable law. Independent third parties apply their own transfer mechanisms and privacy policies.

8. Your Rights and Choices

Depending on where you live, you may have rights to request access to, correction of, deletion of, restriction of, or a copy of personal information that we process, and to object to certain processing or withdraw consent where consent is the legal basis.

You can:

• Inspect, edit, export, and delete your local Hive library through Hive and your device's file-management tools
• Uninstall the browser extension, or turn off drag-to-save, to stop the save panel from appearing on websites
• Turn Share Diagnostics on or off at any time in Hive's Privacy settings
• Use the anonymous diagnostic ID shown in Privacy settings or feedback to request access to or deletion of associated diagnostic telemetry
• Before sending Mac feedback, edit the title and details and remove the default screenshot, optional contact information, or image attachments you do not want to share; review and edit any fallback or iPhone/iPad support email before sending
• Manage iCloud data, backups, App Store purchases, and permissions through Apple's controls
• Exercise rights concerning data held by Pinterest, PostHog, your email provider, or another independent service through that provider's privacy and support tools

We may need information sufficient to verify and locate a request, but you should not send library items or other sensitive content unless it is necessary and you choose to do so.

Where applicable, you may lodge a complaint with the data-protection authority in the place where you live or work, or where you believe a violation occurred.

9. Changes to This Privacy Policy

We may update this Privacy Policy when Hive's features, service providers, business practices, or legal requirements change. The "Last updated" date identifies the current version. Material changes will be presented through an appropriate in-app or public notice when required by applicable law.

The public page at hive.ink/privacy-policy/ is the canonical online version of this Privacy Policy.

10. Contact Us

Hive is provided by Guangzhou Benli Technology Co., Ltd. Guangzhou Benli Technology Co., Ltd is the data controller for information processed by Hive.

For questions, privacy requests, access requests, or deletion requests, contact us through:

• Hive's in-app feedback flow
• Email: bunnylaudesign@gmail.com

Include your anonymous diagnostic ID when your request concerns optional diagnostic telemetry. Do not include library items or other sensitive content unless it is necessary for your request and you choose to provide it.

11. Choices and Consent

Share Diagnostics requires your affirmative choice in Hive's Privacy settings for the App or separately in the browser extension's Preferences. The controls are independent. You may withdraw either choice at any time by turning it off, which stops future diagnostic collection from that component.

Visual Search, imports, downloads, sharing, iCloud, purchases, feedback, and browser-extension saves are initiated by actions you choose to take. When you invoke one of these features, the information necessary to complete your request is processed as described in this Privacy Policy. You can stop using an optional feature or manage it through the controls provided by Hive, Apple, Chrome, Safari, or the relevant service.